Do you have a plan for onboarding new members in the New Year?
An uninspiring experience at your facility could cause members to lose momentum, give up on their health and fitness goals, and possibly even blame your facility for their failure.
Creating a structured but nimble plan for onboarding new members will help your facility deliver a meaningful and impactful member experience.
Helping new members navigate the programs and offerings at your facility is important to their success. Defining a clear path to get them started can increase their likelihood of adopting a regular exercise routine and can create a powerful first impression. If you want to help members succeed, and if you want to grow your business, you need a well-defined member onboarding strategy.
Topics in the White Paper:
• Why Member Onboarding?
• High Touch, High Service
• New Members: Why Group Power?